Frequently Asked Questions
Kindly note that online sale dates differs for each school. Check the physical booklist provided by the school for the online sale dates (9am).
We will not be able to process orders that are submitted beyond 4pm of the last online sale date. Orders will be canceled and a full refund will be issued.
STEPS
- Visit https://www.printpak.com.sg
- For New User, create a new account with your email address as your username. Key in all the required information.
- Click on the Textbooks tab
- Select your school and the level/stream of your child. (if you see a drop down list with *Coming Soon* tag - It is in the testing phase, hence do visit during the actual sales date.)
- Enter the unique code
- Select the books and school materials that you wish to purchase by entering the quantity. Click “Add to cart”.
- To check out, click on the cart icon (on top right corner). Check or amend the quantity if required.
- Click on “Checkout” once you check that items added to cart are correct
- Select delivery or self collect from the delivery method. For delivery, ensure that the phone number and postal code is correct.
- Type your child’s FULL NAME , SCHOOL & CLASS in the comments box
- click “Continue”. after reading the Terms & Conditions.
- For Payment, you will be directed to payment gateway to complete payment.
Our payment gateway is powered & protected by STRIPE. Accept all major debit and credit cards from customers around the world. You will receive an email confirming your order (Check your spam/junk box if it does not reach your inbox). For more info on delivery / self-collection see FAQ
This 4 digit code is printed on the back of your child school's booklist (Printed) provided by the school.
Without this code you will not be able to access the online booklist.
To retrieve the code if you happen to misplace your booklist
Please email us, including the following student details
- Full name (as per registration)
- School
- Next year’s Level & stream (eg: Express, Normal Acad)
- Next years’ class (if already known)
If you forget your password, you can request to reset your password.
Note : If you do not have the existing account with us or the system cannot recognizing your name and password.
Please create a new account.
To reset your password.
Please Click on Request New Password and enter your login email. We will send you a verification code to the email address.
If you do not receive the email from us within 15 minutes, please check the spam or junk mail folder in your email account
After an order has been placed, you may login to view your order.
After login, Click on “My Transaction History”.
Your history of order will be listed.
We make every effort to fulfil orders. However due to out of stock or pending publishers’ release, Should stock be unavailable during the time of purchase we will provide a receipt for you to collect the out of stock items during school re-opening. (Subjected to availability)
Purchase of items via our website does not guarantee stock availability. Stock availability is subjected to the publishers fulfilment ability.
For items that you had paid for - you will find a Purchase Receipt (Hard copy) within your package. The missing item(s) should be reflected on it.
Student is to bring along the purchase receipt to collect items from the school’s bookshop during the new school‘s term. Items will be subjected to publishers’ availability.
For items that are reflected as $0.00 online- these items are NFY hence you will not charged even if you had added them to your cart. You child will either be informed by their class when this items are ready to be sold, or they may check the status with their teachers / bookshop upon school reopening.
More info about NFY https://www.moe.gov.sg/education/syllabuses/approved-textbook-list
You must notify us via email within 48 hours of delivery if the items delivered do not match your order. If we do not receive such notice, we will deem delivery to be correct and successful.
Items purchased are non-refundable however it may be returned/ exchanged for another product with equivalent value. Refund in cash or via credit card is not possible.
Return /Exchange can be made strictly within 7 days - provided that item is in new original condition and is reflected in the proof of purchase.
When you return a Product to us because you claim that the Product is defective, or you are not satisfied with the Product, we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or exchange for another product with equivalent value. Refund in cash or via credit card is not possible.
Products returned by you because of a defect will be replaced or exchange for another product with equivalent value.
A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
The cost of return transportation is at your expense.
*To adhere to hygiene measure - Items that are body worn( e.g.: Socks ) are non-refundable & non-Exchangeable
Operation days & hours are different for school holidays.
Please refer to your child's printed booklist for the dates/time of operations.
Operating duration is fixed - our staff will not be able serve customers outside of the stipulated operating hours.
No.
As during the AO period sale of uniform & shoes sales are done directly by the supplier.
Kindly check with the school for their operations dates and hours.
Items without pricing $0.00 Are either not fixed by the school/publisher or not available for sale yet. You will not be able to checkout with these item. (need to remove them before checking out)
Your child will be notified by the school when it is available, a purchase can be made directly from the school's bookshop.These items are listed on the website as they are part of the booklist - we are anticipating the availability/price from the publisher.
For items not listed on the website They are not under the AO school booklist as teachers had not included them during the consolidation process..
Purchase can be made directly from the school’s bookshop upon the commencement of the new school term.
Regret that we are unable to accept personal transfers at this moment.
For online purchases, only credit card payments are accepted.
We are only able accept transfers between business accounts with our suppliers and vendors.
For vendors and suppliers, kindly assist to notify our accounts prior any transfers are made.
Bank AC no. : 379 302 644 5
Name in Bank :Print-Pak and Marketing Pte Ltd
Bank Name : UOB Ltd
Bank Code : 7375
Branch : UOB Bendemeer
Branch Code : 067
Bank Swift Code : UOVBSGSG
No.
Financial Assistance Scheme (FAS) orders can be made via walk-in orders at the school’s bookshop on the specific dates. (Check the physical booklist provided by the school)
This 4 digits code is printed on the back of your child school's booklist (Printed) provided by the school.
Previous year's codes will not be able to access the online booklist.
Kindly note that online sale dates differs for all schools. Check the physical booklist provided by the school for the online sale dates.
You may be able to see the drop down list for your school before the actual sales date. It is in the testing phase, hence do try again during the actual sales date.
To retrieve the actual sales dates if you happen to misplace your booklist
Email us with:
your child’s
- Full name (as per registration)
- School
- Next year’s Level & stream (eg: Express, Normal Acad)
- Next years’ class (if already known)
Yup, some schools require this info.
Reason is that, some items are to be given to their teachers for keeping (class learning)
This info will allow our staff to identify your child and verify purchase.
It is either not open for order or has already ended, do check the dates on the official booklist provided by the school (At the bottom of the back page)
If the online order has ended, do check your booklists for remaining walk-in purchases dates.
Alternative purchases can be made directly from the bookshop upon school reopening.
scroll to the top ☝🏼 of this page for the catagories
No.
Self-collection plans should be made at least +3 working days in advance.
After checking out from our online store and receiving your order number via email - There is no need to wait for a call - You may proceed to the school for collection from the next +3 working days onwards*.
Kindly check and ensure your mobile number is correct on your order records.
The cut off timing for each working day is 4pm, hence the +3 starts the next working day if order is made after 5pm or over non-working days.
Dates and time specific requests for Self-Collection are not accepted. Due to limit resources we are unable to provide "Order Hold" service. If you are unable to make provision to fulfil self-collection - we will highly recommend your online purchase to be postponed till a later date.
* Determined by the school's bookshop operational dates provided.
#NOTICE
For EVERGREEN SECONDARY SCHOOL; After checking out from our online store and receiving your order number via email - There is no need to wait for a call - Kindly visit the school’s website https://evergreensec.moe.edu.sg/ On the school’s website look out for a link to book your collection date. To ensure your order is packed and ready for you choose a date that is +4working days from your date of online order.
After checking out from our online store and receiving your order number via email - There is no need to wait for a call -
You may proceed to the school for collection from the next +3 working days onwards*. The cut off timing for each working day is 4pm, hence the +3 starts the next working day if order is made after 5pm or over non-working days.
The collection dates/time will be similar to our operating dates as per reflected at the back of the booklist (Printed) * Determined by the school's bookshop operational dates provided.
Do look out for directions within the school that will lead you to our bookshop.
If you are unable to make provision to fulfil self-collection - we will highly recommend your online purchase to be postponed till a later date.
#NOTICE
For EVERGREEN SECONDARY SCHOOL; After checking out from our online store and receiving your order number via email - There is no need to wait for a call - Kindly visit the school’s website https://evergreensec.moe.edu.sg/ On the school’s website look out for a link to book your collection date. To ensure your order is packed and ready for you choose a date that is +3 working days from your date of online order.
Self-collection plans should be made at least +3 days in advance.
After checking out from our online store and receiving your order number via email - There is no need to wait for a call -
You may proceed to the school for collection from the next +3 working days onwards*.#
The cut off timing for each working day is 4pm, hence the +3 starts the next working day if order is made after 5pm or over non-working days.
The collection venue will be at the school that your child is or going to be studying in. Do look out for directions within the school that will lead you to our bookshop.
The collection dates/time will be similar to our operating dates as per reflected at the back of the booklist (Printed) * Determined by the school's bookshop operational dates provided.
#NOTICE
For EVERGREEN SECONDARY SCHOOL; After checking out from our online store and receiving your order number via email - There is no need to wait for a call - Kindly visit the school’s website https://evergreensec.moe.edu.sg/ On the school’s website look out for a link to book your collection date. To ensure your order is packed and ready for you choose a date that is +3 working days from your date of online order.
Yes, As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during self-collection.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of collection.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of collection.
You may consider purchasing the item from our bookshop or other sources.
As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during self-collection.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of collection.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of collection.
No.
Financial Assistance Scheme (FAS) orders can be made via walk-in orders at the school’s bookshop on the specific dates. (Check the physical booklist provided by the school)
No.
Delivery plans should be made at least + 7 working days in advance.
The lead time from order to delivery will be completed within 7 working days.
Fulfilment is within +7 working days.** The cut off timing for each working day is 5pm, hence the +7 starts the next working day if order is made after 4pm or over non-working days. Kindly check and ensure your mobile number, address and email is correct on your order records.
**Dates and time specific requests for Delivery are not accepted. Due to limit resources we are unable to provide "Order Hold" service. The time between the initiation of order till completion of delivery process is 7 working days. If you are unable to make provision to receive the delivery - we will highly recommend your online purchase to be postponed till a later date.
Things To Note:
- When the parcel is ready to be delivered, Ninja Van, our courier partner will send you a text message or email with your tracking details.
- A message will also be sent to you on the day of the delivery so that you'll be ready for the delivery.
- Do note that Ninja Van deliveries will take place between 9 am to 10 pm of the delivery day.
- Should deliveries fail, there will be 1 additional free redelivery attempts before the parcel is sent back to Print-Pak.
- For failed deliveries that are sent back to Print-Pak, a replacement delivery fee will be charged.
- Do also note that fees such as delivery, are not refundable in the case of refunds or failed deliveries.
- In case of a change of address, please let us know as soon as possible.
https://www.ninjavan.co/en-sg/terms-of-use
Fulfilment is within +7 working days.** The cut off timing for each working day is 4pm, hence the +7 starts the next working day if order is made after 4pm or over non-working days. Kindly check and ensure your mobile number, address and email is correct on your order records.
**Dates and time specific requests for Delivery are not accepted. Due to limit resources we are unable to provide "Order Hold" service. The time between the initiation of order till completion of delivery process is 7 working days. If you are unable to make provision to receive the delivery - we will highly recommend your online purchase to be postponed till a later date.
Things To Note:
- When the parcel is ready to be delivered, Ninja Van, our courier partner will send you a text message or email with your tracking details.
- A message will also be sent to you on the day of the delivery so that you'll be ready for the delivery.
- Do note that Ninja Van deliveries will take place between 9 am to 10 pm of the delivery day.
- Should deliveries fail, there will be 2 additional free redelivery attempts before the parcel is sent back to Print-Pak.
- For failed deliveries that are sent back to Print-Pak, a replacement delivery fee will be charged.
- Do also note that fees such as delivery, are not refundable in the case of refunds or failed deliveries.
- In case of a change of address, please let us know as soon as possible.
https://www.ninjavan.co/en-sg/terms-of-use
No.
Our delivery partner will be fulfilling the delivery Mon - Sat (excluding Sun, Eve of PH & PH) . Do note that deliveries will take place between 9 am to 10 pm of the delivery day.
Dates and time specific requests for Delivery are not accepted. Due to limit resources we are unable to provide "Order Hold" service. The time between the initiation of order till completion of delivery process is 7 working days. If you are unable to make provision to receive the delivery - we will highly recommend your online purchase to be postponed till a later date.
Things To Note:
- When the parcel is ready to be delivered, Ninja Van, our courier partner will send you a text message and email with your tracking details.
- A message will also be sent to you on the day of the delivery so that you'll be ready for the delivery.
- Do note that Ninja Van deliveries will take place between 9 am to 10 pm of the delivery day.
- Should deliveries fail, there will be 1 additional free redelivery attempts before the parcel is sent back to Print-Pak.
- For failed deliveries that are sent back to Print-Pak, a replacement delivery fee will be charged.
- Do also note that fees such as delivery, are not refundable in the case of refunds or failed deliveries.
- In case of a change of address, please let us know as soon as possible.
No.
Financial Assistance Scheme (FAS) orders can be made via walk-in orders at the school’s bookshop on the specific dates. (Check the physical booklist provided by the school)
We accept cash, PAYNOW & credit cards for all walk-in transactions.*
Due to the platform payment gateway fees, all new orders require a minimum of SGD$10 purchase & an additional 3% charge will be passed on to our customers using credit card payments.
As HITPAY is our payment gateway provider, your purchase transaction ref on your bank/card statement will be reflected as “HITPAY PAYMENT SOLUTIONS PTE LTD”
* As of March 2019 we no longer accept cheque payment.
We accept PAYNOW & Credit cards payment for online purchases.
Our online PayNow payment has to be done using the QR code provided during checkout, you will either need to download the QR or scan the QR with your banking app for payment. Once the payment is successful regardless of what other devices you use - the device that you are making purchase from will automatically progress to a successful order page.
Payment via direct UEN is not linked to our checkout gateway system., hence please do not make direct UEN transfer PayNow payments.
Due to the platform payment gateway fees, all new orders require a minimum of SGD$10 purchase & an additional 3% charge will be passed on to our customers using credit card payments.
As HITPAY is our payment gateway provider, your purchase transaction ref on your bank/card statement will be reflected as “HITPAY PAYMENT SOLUTIONS PTE LTD”
Cheque payment is no longer accepted as of March 2019.
With the introduction of online PAYNOW & CREDIT CARDS payment modes.
We regret that, Cash On Delivery / collection is no longer accepted as of March 2019.
Although U CARE E-VOUCHERS is digitised it’s main purpose is to replace the physical distribution and collection of printed vouchers.
It is not digitally integrated into our merchants payment gateway - hence we are ONLY able to accept these vouchers via walk-in purchases (Cashier Redemption) at our school bookshops.
For walk-in dates/ slots - kindly refer to your school’s booklist/website.
If you see this Error message:
Warning: You need a minimum order of $10.00 before you can checkout.
Due to the platform payment gateway fees, all new orders require a minimum of SGD$10 purchase.
If you have children from different levels / schools DO NOT mix orders of two levels / schools into 1 cart. As our packing is done for each level / school. You will have to Check Out (make payment) for the one level / school and ensure cart is empty before adding the next level /schools into your cart.
we will appreciate your understanding if you opt for delivery - that a delivery fee is required for per order.
As our delivery partner charges us based on standard box size volume /weight.
No.
As our packing is done for each school.
If you need to order from another school, you will need to place/ create them as a new order.
we will appreciate your understanding if you opt for delivery - that a delivery fee is required for per order.
As our delivery partner charges us based on standard box size volume /weight.
No.
As our packing is done for each booklist / level.
If you need to order from another booklist / level, you will need to place/ create them as a new order.
we will appreciate your understanding if you opt for delivery - that a delivery fee is required for per order.
As our delivery partner charges us based on standard box size volume /weight.
Yes.
we will appreciate your understanding that a delivery fee is required for per order.
As our delivery partner charges us based on standard box size volume /weight.
The walk-in purchase venue will be at the school’s bookshop.
Orders can be made via walk-in orders at the school’s bookshop on the specific dates*. (Check the physical booklist provided by the school) Kindly note that dates reserved for Financial Assistance Scheme (FAS) students are strictly for FAS orders.
In view of social distancing measures, the schools highly recommend making purchases via on-line and opt for self-collection / Delivery.
*During the school-holidays the operation hours differs from normal school terms. Check the physical booklist provided by the school for the updated operation hours. PPM have the rights to turn away customers that arrives before/beyond our operation hours.
The usual daily peak period will be between 12pm - 2pm
Average waiting duration.
Non-peak - Estimated 15-30mins
Peak - Estimated 30 - 60mins
In view of social distancing measures, the schools highly recommend making purchases via on-line and opt for self-collection / Delivery.
No.
You should only make purchases for items you are certain.
Items purchased are non-refundable .
As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during purchase.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of purchase.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of purchase.
You may consider purchasing the item from our bookshop or other sources.
As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during purchase.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of purchase.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of purchase.
